Review Reply Builder

Pick the kind of review, add a few details and get a reply that sounds like you — not a copy-paste. Built on five proven templates.

Free · no sign-up · nothing you type is saved

What kind of review is it?

5 stars with written detailsA happy customer wrote about the job.5 stars, short praise“Great service, highly recommend.”4–5 stars, no wordsStars only, no written review.1–3 stars, no wordsA low rating with nothing written.Negative review or complaintA real customer had a bad experience.Unfair, disputed or possibly fakeYou can’t match it to a customer, or the facts are wrong.

Reviewer’s first nameOne detail from their reviewTeam member they mentioned (optional)Your nameBusiness name

Health, legal or financial business (never confirm someone was a client or patient)

Your reply

Thank you, [FIRST NAME]. [DETAIL THEY MENTIONED] is exactly what we aim for, and it’s great to hear it made a difference. Call us anytime you need a hand. – [YOUR NAME]

32 words · paste it under the review on Google

Before you post

All the [BRACKETS] are filled in
Uses their first name
Signed by a person or the business
Not a generic “Thanks for the review!”
No deals or promotions
Never asks them to change or remove the review
Doesn’t argue or threaten
Short (under 80 words)

Want replies written for you?

LocalGrowthPilot’s AI reads each new review and drafts a personal reply for you to edit and approve — nothing is posted without you.

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Why it matters

People read your replies to decide whether you’re easy to deal with. Most consumers expect businesses to respond to reviews, and many are put off by generic, templated replies.

Every reply here follows five rules: respond like a human, mention one specific detail, thank the reviewer, never argue in public, and move sensitive issues offline.

From The Local Business Growth Playbook, pp. 15–22.

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We audit your Google profile against nearby competitors, rank what to fix first, re-check every month, draft review replies for you to approve and send review requests for you.

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Questions

Is this written by AI?

No. It fills in proven templates with the details you give, so nothing is invented. If you want each new review drafted for you automatically, LocalGrowthPilot’s AI does that for you to approve.

How should I reply to a fake review?

Stay calm and neutral, don’t accuse anyone, and give a contact. Then report it in Google if it breaks the rules — Google won’t remove a review just because it’s negative.

Can I offer a discount to fix a bad review?

No. Google bans offering anything to change or remove a review, and the FTC’s review rule bans threats meant to get reviews removed.

I run a health, legal or financial business. Anything different?

Yes — never confirm the person was a client or patient, and leave out dates, services and amounts. Tick the box above and the reply leaves those out.

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General information, not legal advice. Nothing here guarantees a ranking, a number of reviews or a revenue figure.