Missed-Call Recovery SOP Builder
Answer these eight questions once, print the page, and post it where your team can see it. Everyone will know what happens when a call is missed.
Free · no sign-up · nothing you type is saved
Missed call recovery SOP
Your business
Owner: — · Updated October 17, 2026
1 · Who gets missed-call alerts?
Owner’s phone + office manager
2 · What triggers the text?
Any unanswered call to the main line
3 · What is our first message?
The friendly version from the Missed-Call Text Builder
4 · Who answers replies, and how fast?
Front desk within 15 minutes
5 · What happens after hours?
One instant reply, then we answer at 8 a.m.
6 · What if they don’t reply?
The 3-text sequence, then stop
7 · Where are leads recorded?
Shared spreadsheet or our job software
8 · How are booked jobs tracked?
Tag each booking “text-back” so we can count it
Review this page every 3 months, or whenever your hours, staff or phone system change.
Post it where your team can see it.
Why it matters
A text-back system only works if someone owns the replies. Decide who gets alerts, who answers and how fast, what happens after hours, and where leads are recorded.
Tag every booking that came from a text-back so you can measure it — then use the Missed-Call ROI Calculator with your real numbers.
From The Local Business Growth Playbook, p. 31.
Let LocalGrowthPilot do the checking for you
We audit your Google profile against nearby competitors, rank what to fix first, re-check every month, draft review replies for you to approve and send review requests for you.
Questions
How often should we update it?
Every 3 months, or whenever your hours, staff or phone system change.
What should our first message be?
Pick one from the Missed-Call Text Builder — friendly, professional or urgent — and keep it plain: no coupons or offers.
Do we need special software?
Most phone providers and missed-call text-back tools can send the first text automatically. Business texting from a local number needs A2P 10DLC registration through your provider.
Is anything saved?
No. Print it or copy it as text — nothing is sent to us.
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General information, not legal advice. Nothing here guarantees a ranking, a number of reviews or a revenue figure.